fan issue
rizwan
2/16/2021
when i use microwave the fan speed drops from 4 to 1, samsung online support page is not working
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Terrible product
Becky
2/2/2021
i owned it for 1 month and it quit working. thank goodness it was under warranty they came out and fixed the microwave. at 3 months it broke again it was fixed under warranty once again. i have now owned it for 20 months warranty is up and it broke again. im definetly not paying repair cost that would be as much as getting a brand new one. i will go with a ge or more reliable product. thank goodness this happened before i bought a new samsung fridge cause now i know to go with more reliable brands
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
value
joey
1/26/2021
primarily used for reheating food. the one feature i miss is the ability to press 1 to automatically get one minute run time as on my previous unit.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Where is my Actual Owners Manual
Murphy82
1/25/2021
my only problem with this unit is, that right out of the box after installation there was not an actual "owners manual"! buyer beware because the user manual that came with it, is highly vague on how to set the time on the unit! if i had not had internet access or a printer that was full of ink i would have been lost, because the only way that i found the "actual owner's manual" was on samsung's website. i had to download the "owner's manual", but then i didn't want to take the time to print out the complete manual, so i just printed out page 10 which explains how to actually set the clock and believe me it's completely different than the user manual that was shipped within the box!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Disappointed
scwt32837
1/8/2021
purchased this microwave from lowes on 10/01/2020. total cost was $494 with installation. the microwave stopped heating on 12/19, so placed a service with samsung. had to argue with call taker as he informed me that my warranty expired 10/31. finally got him to schedule my service for 12/24. had to pay a $50 charge to "take down" the microwave. tech could not repair it as it needed a part. came back out the following week with the part. still would not work and needed a new main board. came back out the following week and it finally worked. in the mean time, i needed to purchase a temporary countertop replacement to hold me over the holidays. staying a way from samsung in the future.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Utter Disappointment
Matthew
1/4/2021
was super excited to purchase this microwave. it was delivered on december 1st and immediately stored in the basement as we were updating our kitchen and eete not ready to install it yet. fast forward to when we took it out of the box and it was covered in dents, dings, scratches, and the door had to be forced open and shut.
i contacted samsung and a samsung care rep was sent out to evaluate. he took pictures and contacted the central team after uploading them - the representative said, and i quote, "this is physical damage so it's not our problem. now i'm stuck with a $300 microwave that i was afraid to use because it looked like it had been thrown down a flight of stairs and who knows what the internal electronics looked like given what the external frame looks like.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great style
Ray3
12/10/2020
Purchase the microwave just before Thanksgiving, my wife was happy with the style, features and the price.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
love it
Loving it
11/24/2020
Love the new microwave. Once I figured out some of the codes, it is very easy to use.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Easy to use
WOW n YAY
11/18/2020
It is simple and easy to use and clean. I'm enjoying it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent
joanna
11/9/2020
love it. recommend for everybody!!
really good !!!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Our first over the range Samsung microwave
Matteo
11/9/2020
Our other microwave burnt out we've been buying a lot of Samsung products lately, we're looking forward to having this new over the range microwave, installation was easy and it looks awesome!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sounds don't work!
Jim L
11/6/2020
The keypad and end of cooking alert will not go on. We have tried all of the applicable settings to no avail. I was told by the company that was going to do the warranty work that it's $50 to take the appliance down to inspect it. So the warranty really involves a $50 surcharge. If you buy Samsung, and have a problem with a product, expect a lengthy process to get it repaired. I suggest that you do not buy!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Cooks very well!
Purplelover
11/6/2020
I am so glad I bought this microwave. It fits perfectly over my stove! The cooking time is excellent and the timing choices are easy to understand and read. It was also reasonably priced.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Looks nice
Rob EE
11/5/2020
Happy with everything but Samsung customer service due to a dent on the door when the product arrived.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Excellent features
G1kid
10/28/2020
My wife and I got this Microwave about a month ago and we are happy with the purchase take the time out to read and understand the user manual and you will be able to enjoy all the benefits of this appliance.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Microwave
Sudha
10/26/2020
I bought this a month ago but have used it only for a week as there was a dent on the front door. The serviceman came and did not change the door when the dent was in the box and should have been noticed while packing by Samsung. They said that Best Buy was responsible and left. Best Buy says Samsung is.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Microwave never worked.
Tyler
10/26/2020
brand new from lowe's. never worked since first day. now i'm on the 7th in home repair. at what point do they replace it?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed
Love to cruise
10/24/2020
We were updating our kitchen and wanted our appliances to match. Saw this microwave, read the reviews, and decided to buy it. I have to say, that I miss my Whirlpool. The functions are difficult to work. Heck, I can't find half of them. Lesson learned. When it's time to get our next microwave, I'll probably go back to Whirlpool.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Excellent product
Ramsom
10/20/2020
Very good item, excellent features and very good design. Got this item a month ago, so far good and no issues.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Microwave
Sean
10/16/2020
Works great i love and would recommend to anyone..
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Quick delivery
Stacy D
10/16/2020
this microwave was delivered quickly and exactly as described. only think i didn't notice is i got used to other brands that have 1 button for quick start, like 1 = 1 minute high, 2 = 2 minutes high, etc. this requires you to input the time and hit start.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Beautiful and Practical
ABetterSam
10/13/2020
We purchased this microwave after seeing it online. It's nice and quiet, cooks food evenly and is beautiful to look at. The blue color inside is pretty too! Also very easy to clean! I need to buy the matching oven next!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Factory Flaws and impossible support structure!
Dixon
10/7/2020
Bought this product two months ago and periodically it stops and completely resets. I registered the product and tried to get support and I get a message saying support not available. I live in the 2 nd largest city in San Diego County.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Less than 6 months and no Heat
ChrisH
10/3/2020
we stored this product for a year while completing the remodeling of our kitchen. once we installed the microwave, it worked wonderfully for about 5 or 6 months.
it no longer heats evenly or at all.
we started noticing that it required longer to reheat than normal about 5 months after opening the packaging and using it. so we began using the "quick key" functions to reheat food such as reheat. still showed longer heat times to perform normal heating functions.
next was the popcorn function that failed.
this appliance is useless now and we have spent nearly $400.00 on top end microwave that failed with less than 6 months of use. but because we were finishing our remodel, the warrenty and the ability to have it fixed have expired.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not sure yet
Cakie
10/3/2020
My microwave was delivered 2 weeks ago. Installation was easy but sounds like a weed eater when running. Service is currently in process ask me later. Love the other 3 appliances, purchased at the same time. I'm sure I'll love this when it's fixed.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Good features and easy to use.
Adhumphreys80
9/24/2020
Works great so far. Love how big it is inside and how easy it is to use. Also love that it's fingerprint resistant.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sleek looking, easy to install
Newforme
9/22/2020
I would not rate this 5 stars as you are not able to use Kitchen Timer mode and use microwave to reheat at the same time, otherwise this is a great microwave for the cost.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Too Many features
Good Dad
9/20/2020
I Bought about a month ago. It was easy to install. I was replacing a Kenmore. So I was able to use the same wall mount. The Microwave looks great and has lots of features. My wife really likes being able to turn the turn table on and off so her coffee does not end up on the back side. The buttons seem more cumbersome than the old microwave that I took out. You have to be more precise in where you are pushing. One thing that we are having an issue with is all the features. There are different levels for almost all the features. To many features. Until I can remember all the different levels I would have preferred to stay with a one push and it starts.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Features!
Kimie657
8/28/2020
Very nice and modern looking, good features, works great!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
dark interior won't stain
lida
8/28/2020
Selling point for this appliance for me was the dark ceramic interior that will not stain. We bought a suite of appliances and I upgraded this specifically for this feature.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Love the fit and finish
BRANT
8/28/2020
I bought this a few months ago and love the features and the fit. Installation was easy with the included templates. The only negative is the buttons are a little hard to push for my 7 year old.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Ease of Operations
Dawg
8/28/2020
Researched this microwave found to be one of the top on the market. Ease of operations, buttons are big and bright, besides the number pad other buttons explanation easy to understand. Stainless Steel is easy to clean. Overall, pleased with our purchase.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Easy accessibility
Janice
8/27/2020
Simple to use, a lot of features that's simple. Good performance
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Operation great, but asthetics....?
Robert
8/27/2020
The operation of the microwave is great. The only question I have is that the door is misaligned. There may be a way to fix it, but it was not in the book. To be fair I have yet to contact Samsung to find out.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Value
VaTim
8/27/2020
I bought this particular model because it is 99% identical to the Kenmore Elite that died. I was able to reuse bracket, keep turntable as a spare. Cons are the darkness of the interior & Door screen (I will try LED bulbs to help this issue), and the Fan control where you have to cycle through all 4 speeds; there is not a separate Fan on/off control.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the design and sleep look
Sikmac
8/27/2020
It's a good microwave worth the amount spent. I recommend getting warranty as the handle tends to broke a year or so into the purchase
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Simple and Effective
D Johnson
8/27/2020
So far it's easy and effortless. Has all the features we need to heat and cook food.
The internal fan and overhead light are nice additions.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Extremely Disappointed
Accountant625
8/26/2020
we took delivery of this microwave on june 13, 2020. after reviewing the user manual, we discovered that the auto defrost function was not working as described in the manual. we requested service to correct the problem. since then, we have had four service appointments and have escalated the problem to a case manager at samsung. the unit is still not repaired or replaced. this has been an extremely frustrating on-going experience. very poor customer service. would never purchase a samsung product again!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Quiet and Great
Burg
8/10/2020
Recently, had a 20+ year old microwave that needed to be replaced, I looked at this one and felt it had everything I was looking for. Love the Sensor Cooking and how quiet it is. Definitely the right choice.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome
Lillies mom
8/10/2020
I love my new microwave! So easy to use and perfect size. Love the light and that is has a built in vent fan for my stove!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
It started on it's own.
DJmc
8/9/2020
It heated so hot the plastic food cover inside melted. None of the controls worked. It continued running after opening the door. Had to unplug to stop it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Initial problem when microwave installed
Paul
8/8/2020
tried new microwave after installing and time display started fading/full brightness when cooking, and the noise it makes is excessive. exhaust fan is loud too!
it heats fine.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Compliments my appliances, and works great!
CC_brd
8/6/2020
Recently updated our kitchen appliances, and this microwave matched the stove and refrigerator style. It is a basic set up, lacking some advanced features, and the setup menu is hard to use, but functions well. Handle came damaged from the store, after a few hours of waiting in hold and getting passed between call centers a new one was finally delivered.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Perfect addition
DShwells
8/5/2020
**I was compensated for my honest feedback** however I would have left the same feedback regardless of compensation. I have had my microwave for around 6 months now and I'm beyond pleased with it. Not only does it do the job it was built for, it does it well and looks amazing in my newly renovated kitchen. I was weary of purchase while reading some of the reviews, however, I quickly realized those reviews must have been made by people who probably just made a life style change from the Amish to finally use electricity. This microwave is beyond easy to use. I'd recommend this microwave to anyone looking for an awesome upgrade.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
It's so fancy and functional
ShawneeGee808
8/4/2020
I'm still learning all the new tricks to this gadget and I'm impressed every day about all the features on it and how efficiently it runs!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
The best microwave!
Jz1987
8/3/2020
I got it about a month ago , is by far the most beautiful and practical
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great microwave
Jools
8/3/2020
I bought it a few months ago and my family loves it. Works great and looks great.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features
Nini
8/3/2020
I purchased this 2 months ago pretty easy to install. Works great love it
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features
Lupita
8/3/2020
I bought this microwave about a month ago and I'm fascinated. It's easy to use, defrost the meals very quickly and warm my food perfectly. I love it
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great purchase
Dr M Ferg
8/3/2020
We bought this after our other microwave went out. We are very pleased with it. The only thing I wish it had was the automatic 1,2,3,4 minute feature. Besides that it's a good buy.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
